1.  DESCRIPTION OF SERVICES. 
Beginning on the ______  day of  _____________, ______   ACI will provide the following services, (collectively the "Services"):

                  A one (1) hour minimum charge will apply to all on-site service.

a)            On-site Consulting services as required by ___________.

b)            On-site service and support of computer equipment and software.

c)            Phone support.  Phone support will

·               provide ___________ the opportunity to have questions answered about network problems,

·               allow ACI to coach someone through performing a specific network function,

·               allow ACI to answer questions concerning any software application available, however, ACI does not guarantee that ACI or its employees will know the answer.  If ACI does not know the answer then ACI will state such and ask whether ___________ wants ACI to make additional contacts or research the situation further.  If additional research is authorized then ACI will research the issue at the rate stated below.

d)            Modem support.  Modem support will

·               allow ACI to dial into a computer attached to the ___________ network and operate the computer as if ACI were actually in the ___________ office,

·               allow ACI to coach someone through performing a specific network function,

·               allow ACI to actually operate a software application or

·               provide data recovery services.

This option requires ___________ to provide a PC with a modem attached and a phone line to the modem.  ACI can use PC Anywhere, Carbon Copy or any other communication software ___________ prefers.

NOTE:  ACI will not invoice ___________ for the long distance charges incurred while providing phone or modem support when ACI calls ___________’s office, and ACI will only charge ___________ for phone or modem support when the cumulative total for phone and modem support exceeds fifteen (15) minutes in a week.  Actual time beyond fifteen (15) minutes will be invoiced.

d)            On-site installation of any piece of hardware or software purchased by ___________ from another source.  If hardware or software is purchased from ACI then ACI will include installation in the price of the product unless otherwise stated at the time of the proposal.

e)            ACI will typically be able to respond to calls within four (4) hours unless ___________ states that it is in a state of emergency.  In that case ACI will respond as soon as ACI receives notification of ___________’s call. The ACI office staff will know where to reach an employee at all times and they will be able to reach an employee in an emergency situation.  When an ACI employee returns the call both parties will determine whether the issue can be resolved over the phone or if ACI should travel to ___________’s office with new hardware or software.  If on-site service is required then ACI will be able to arrive in ___________’s office within two (2) hours or as soon as an employee can get back to Houston if they are in another city.  ACI only asks ___________and its employees to consider the other companies who might also be in a similar situation.